Basic Panther Management
Whenever you refresh domains, update code or even upgrade the entire Millennium system, your changes can disrupt the connection between Softek Panther and Millennium. With Panther’s management tools, you can restore connections as soon as possible and eliminate system problems that arise along the way. The tools of Topology Management, Panther Management, and Sensor History simplify the job of domain management, identify connectivity issues between Panther and Millennium, and show you the automatic management Panther is performing. Attend our August webinar to learn how to 1) use Topology Management to repair domains, 2) use Panther Management to suspend domains and set up monitoring and alerting, and 3) set custom searches for Sensor History, change the sorting and define who is allowed to see Sensor History.
The Biller Productivity control is an interactive tool to view Biller Productivity data.
Charge Integrity Control
The Charge Integrity control shows the recent orders and charges in Millennium and helps to ensure that orders result in charges. This control does not make any modifications to the data in Millennium and does not interact with the billing system.
The Charge Reconciliation control allows users to reconcile charges on a regular basis. Each user can set up work lists for the charges they are interested in, so they can easily review charges as necessary. The control also allows the user to search for charges for a particular patient by using their FIN number.
Learn how to search and filter Charge Reports. Panther’s Charge Reports include the following: Charge Services - Activity, Charge Services - Build, MQ, Out-Patient Physician Documentation, Ops Jobs, Pharmacy, PowerForms, Purges, Registration, Respiratory Therapy, Room & Bed, Scheduling, Surgery. Join us for the live webinar or register to get a link to the recording.
The Claim Denials control shows denied claims on health plans, giving the user visibility into why claims were denied and what factors denied claims might have in common.
Current Events Control
Access to real-time information about your Cerner Millennium domains greatly simplifies the huge task of troubleshooting performance issues. Are your Ops Jobs behind? Are XR or Chart printouts behind? Are interfaces stalled? The Current Events control in Softek Panther gives you the answers to these questions and many more all on one screen. The control lists all open events and notifications for each Panther sensor, including acute issues that require immediate attention. By understanding the issues affecting your system right as they’re happening, you can quickly address them and minimize their impact on your clinicians and business staff. Join our May webinar to learn 1) the real-time event data available in Current Events, 2) how to drill into the data to understand and address issues, 3) how to configure Current Events for your specific job requirements, and 4) how to send and receive notifications.
Custom Panther Desktops
Each member of your IT team handles specific aspects of Millennium’s performance. To fit these unique responsibilities, Softek Panther makes it easy for each user to customize their viewing settings. Knowing how to set up your desktop view, filters and data searches is the first step to streamlining your Panther workflow. Attend our July webinar to learn how to 1) build a desktop that displays only relevant items, 2) filter out items that are operating normally, 3) set your default search parameters, and 4) create presets for your common searches.
The Encounter Holds control is an interactive tool to view held encounters. Data is retrieved automatically for the most recent search. The Encounter Holds control automatically performs a search on load using the most recent criteria defined by the user. If no criteria has been defined, it will load data for all active holds.
The Form Integrity control shows the recent form activity in Millennium and helps to identify workflow and build issues with forms.
The Formulary Compliance control analyzes active pharmacy bill items for build issues, HCPCS and QCF issues, and analyzes related NDCs for validity and expiration. The control then displays the issues found by category. This control uses the Multum™database as the source for comparison data. This control does not make any modifications to the data in Millennium and does not interact with the billing system.
General Ledger Build
The General Ledger Build control is an interactive tool to view General Ledger Build information and identify potential issues.
Interface Management | Part 1
If problems develop in the interfaces between Millennium and your other electronic systems, critical patient information might not get where it needs to go. Softek Panther gives you visibility into what’s traveling – or not – through your interfaces. Attend part 1 of our two-part webinar on interface management for answers to the following questions: 1) How long ago did an interface receive a transaction or message? 2) How many transactions are queued or backed up in the interface? 3) How many orphaned messages are there for an interface? 4) How do you view just the interfaces that are important to you? 5) Can you be alerted when there’s a backlog of transactions or a stuck transaction? 6) How do you cycle interfaces? 7) What does it mean when an interface is skipped or blacklisted? 8) How can you compare configurations of interfaces, MDIs and ESI comm servers?
Interface Management | Part 2
Problems with the interfaces between Millennium and your other electronic systems need to be corrected quickly to make sure critical patient information gets where it needs to go. Interfaces Part 2 shows you how easy it is to master interface management. Attend October's webinar to learn how to: 1) troubleshoot interfaces, 2) search across multiple interfaces for an order or patient-specific information, 3) compare the configuration of two interfaces, 4) determine when your aliases are out of sync for interfaces, and 5) much more.
Message Logs in Panther
Is someone always complaining about one of your Millennium® applications? Perhaps nurses say they can’t find the patient information they entered. Or physicians claim they’re not receiving messages. Chances are your clinicians aren’t crazy – the system’s message logs back up their claims. January’s webinar will show you how to use Softek Panther to easily find the exact messages you need to address clinicians’ friction points. You will learn how Panther lets you 1) use message logs to discover what Citrix server the clinician was on, 2) search message logs for specific people or events, 3) customize message log searches, 4) change a sort order, 5) configure who can view message logs, and 6) search, copy, paste and email message logs.
Missing Outpatient Physician Documentation
The Missing OP Phys Doc control shows the outpatient encounters in Millennium that have no documentation from physicians. Join us for this webinar to learn how the Missing OP Phys Doc control can help you capture more ProFees and help your physicians with compliance.
Panther Cycle Groups and Servers
Cycling Millennium® servers is often a critical step in resolving system issues and updating the system with build changes. Softek Panther simplifies the job and improves system security by letting you set up Cycle Groups, customize the way servers are cycled and determine a user’s cycling privileges. Attend our November webinar to learn how Panther lets you easily 1) create a Cycle Group for a specific set of servers, 2) define the order and conditions for cycling, 3) define who is allowed to cycle these servers, 4) modify each server’s default cycling behavior, 5) improve security, and 6) audit who cycled servers when.
Panther Management Reports
Softek Panther provides Management Reports to help you review key areas of your Millennium system’s performance over the past month or year. Knowing how to generate and use these reports will help you track both improvements and problems in your environment and will show you the issues you need to address to ensure system reliability at the point-of-care. Join our June webinar to learn 1) what areas of Millennium and Panther the reports cover, 2) how to interpret the reports’ content, 3) what Panther privileges are needed to access reports, 4) where to access reports, and 5) how to schedule, manually generate or resend a report.
Payor Report Card
The Payor Report Card control is an interactive tool to help identify which payors respond to bills in a timely fashion. In this webinar you will learn how to 1) identify how timely Health Plans are responding to claims, 2) view the detail of payments and adjustments by Payor, and 3) view Overall denials rate per payor and average denials per claim.
Queues | Part 1 | The Anatomy of IBM MQ
Part 1 of this three-part Softek Panther queuing webinar will discuss the basic concepts of the MQ process and will dissect the makeup of various queues that your IT and applications teams encounter. If you didn’t think queues applied to the application analyst, we encourage you to attend the webinar! We’ll also look at common problems you experience with queues. Join our February webinar to learn 1) what a queue is, 2) why queues are important, 3) the different types of queues, 4) what information queues contain, 5) how queues impact performance for clinicians and 6) what can go wrong with queues.
Queues | Part 2 | Using Queues in Panther
The clinical director is complaining that Millennium® is too slow. The CIO wants to know why the system slows down at the same time every day. What if you're an RHO and your service provider tells you your metrics look fine? How do you find the problem? The Queues control in Softek Panther displays a real-time view of clinical backlogs and lets you easily drill into the cause. This information is often critical for resolving throughput issues before clinicians and business staff experience their full effect. Join the March webinar to learn how easy it is to 1) use the interactive Queues control to pinpoint the source of slowdowns, 2) view only the problem queues, 3) customize a view of the queues that are important to you, and 4) add the Queues control to your Desktop for easy access.
Queues | Part 3 | Using Panther's QPS Report
Panther Training continues our exploration of Millennium® queues with this month’s webinar on the Queuing Performance Spreadsheet (QPS). The QPS is a Softek Panther Management Report that reveals queuing patterns in your system over time (unlike the Queues control covered last month, which displays a real-time view of clinical backlogs). Knowing how to generate and use this report will help your team understand where and when issues began, track improvements, and address issues with your leadership to ensure system reliability at the point-of-care. Join our April webinar to learn how easy it is to 1) use the QPS to track systemic throughput issues for your clinicians, 2) follow recommendations to resolve backlogs, and 3) generate and read reports.