New Users - Start Here
START HERE - Install Panther and Setup Accounts
Learn how to download and install the Panther client on your computer, create a Softek ID, register for Softek University, get a Panther Support account, and create your Discovery Portal account.
Navigate Within Panther
Panther uses a menu bar for tasks that relate to all of Panther. This section also includes functions that are used in multiple Panther controls.
Manage Email Preferences
Learn to establish user's email and pager addresses for alerts and notifications.
Learn to define what Panther components users have access to by granting and denying privileges for users and groups.
Charge Capture Suite
Getting Started: Charge Capture Suite
The Charge Capture Suite provides Cerner clinical clients instant visibility into clinically driven charging issues.
Getting Started: Patient Accounting
The Patient Accounting Suite provides Cerner Revenue Cycle clients instant visibility into the status of key financial and billing data.
Charge Capture Suite
The suite of Charge Capture Controls inside Panther™ gives you unprecedented visibility into revenue management of your Cerner system – so you can stop leaking millions of dollars in missing charges. The controls let you begin the task of revenue optimization where it should begin – by auditing charge capture in your clinical applications. Without visibility into your entire EMR transaction process, you have no way of knowing if charging errors are happening before they even hit your billing system. Our Charge Controls show you these problems immediately and where to go to troubleshoot them. You can troubleshoot the system yourself or work with our Cerner-specific Revenue Cycle consultants to make corrections for you.
Patient Accounting Suite
Patient Accounting Suite
Panther’s Patient Accounting suite is designed for hospitals running Cerner’s Patient Accounting application. Our suite gives you on-demand, interactive visibility into current financial data. This suite offers access to the Average Trial Balance (ATB), ATB Trending, Discharged-Not Final Billed (DNFB), and General Ledger.
EMR Performance Suite
Introduction to Panther
Continual change introduced into the system increases the risk of instability.
Configure desktops that allow you to have multiple controls displayed in the application workspace. Create custom filters and views so you can see only the information that is important to you.
Learn to manage suspensions of domains, nodes, notifications, and proactive actions.
Learn to manage the Cerner Millennium® domains that exist within Panther by adding and repairing domains.
Audit Logs Control
The Audit Log shows an electronic audit trail of user interactions with the system. All interactions with IBM WebSphere® MQ, Millennium Server Control, Panther Management, and Open Engine are audited. Any login attempts are recorded and Panther User Management privilege changes.
Panther Reports - NEW
The Management Reports document high-level metrics concerning the availability of important areas within Cerner Millennium® system. This documentation is offered with both Summary and Event Analysis reports to make identifying trending data easier. The data presented in these reports is based on event data obtained from the Panther sensors, stored in the Panther database. The Sensor Notifications Report documents when Panther notified the IT staff of information that can be actionable. This report provides daily and historic notification volumes to illustrate the work effort needed to maintain the Millennium system. This report can help identify the IT staff’s dependence on being notified at the right time for the right situation in order to mitigate risk to patient care.
Tablespace Projection Control
The Tablespace Projection control allows you to see data previously collected by Panther regarding the amount of space used by and allocated to Oracle® tablespaces.
The Current Events control provides a view of ongoing events Panther has detected within a domain.
Understanding IBM MQ
IBM WebSphere MQ, which is often referred to simply as "MQ" by users, is IBM's Message Oriented Middleware offering. This course covers the architecture of IBM MQ.
The Queues control is used to manage and monitor the message queues used by the Cerner Millennium system.
The Message Logs control is used to view Message Logs written to by each server. The Favorite Logs control provides a node-independent view of Message Logs and a quick way to access commonly reviewed logs together. In this course, you will learn why message logs are important, how they’re created, where to find them, what they contain and how they behave.
Foreign System Setup
The Oracle® Connection Setup allows you to configure the connection string used by Panther to access the Oracle® database on a per-domain basis. Node Connection Setup allows you to configure the credentials used to connect to a domain's nodes in order to access their RTMS timer data.
The Interfaces control is used to monitor the interface processes that run on the back end. Interfaces are domain-specific in Panther. The ESI Logs control is used to view External Service Inbound (ESI) log entries in the database. The HL7 Loader control provides access to read HL7 messages.
Cycle Groups and Cycle Schedules
The Cycle Groups control allows you to define cycling settings for multiple servers at one time to be used whenever that group of servers needs to be cycled. The Cycle Schedules control gives users access to Automated Cycle Schedules. From this page, a user can create, remove, modify, copy, or enable/disable cycle schedules.
Oracle Query Control
The Oracle Query control gives users access to issue queries against the Oracle® instance defined in Foreign System Setup for the domain.
iBus Logs Control
The iBus Logs control gives users access to view log files stored on iBus servers defined in Foreign System Setup for the domain.
The Configurations control is used to manage the configurations of server processes that run on the application nodes.
The Servers control is used to manage the server processes that run on the back end.
The Services control shows a list of all currently registered services. This view provides information such as current connections and messages.
Alerts, sensor setup, notifications, proactive response vs. reactive response and certification summary.
Action History Control
The Action History control shows all actions on the system. Actions are either IBM MQ Message Replay actions or Server Cycler actions.
Notification History Control
The Notification History control shows all notifications sent by Panther.
Create an action plan for triaged issues, coordinate or take action, validate and compare Discovery Audit reports. Also, learn how to use Section 5 of the Discovery Audit to troubleshoot application issues.
Day One goals and objectives, understanding the Panther Management Reports, understanding the Discovery Audit structure and how to triage a Millennium© system with a Discovery Audit.
When there is an issue, the UP Dashboard tells you where to start looking first so you don’t waste time checking things that are functioning normally.
Panther Mobile Apps
How to use the three Panther mobile apps - Cycler, Events, and reQueuer.