START HERE - Install Panther and Setup Accounts
Learn how to download and install the Panther client on your computer, create a Softek ID, register for Softek University, get a Panther Support account, and create your Discovery Portal account.
Getting Started with Softek University
Learn how to navigate, track progress, and take quizzes and certification exams using Softek University.
Navigate Within Panther
Panther uses a menu bar for tasks that relate to all of Panther. This section also includes functions that are used in multiple Panther controls.
Manage Email Preferences
Learn to establish user's email and pager addresses for alerts and notifications.
Panther Privilege Management
Learn to define what Panther components users have access to by granting and denying privileges for users and groups.
Charge Capture Suite - Getting Started
The Charge Capture Suite provides Cerner clinical clients instant visibility into clinically driven charging issues.
Patient Accounting - Getting Started
The Patient Accounting Suite provides Cerner Revenue Cycle clients instant visibility into the status of key financial and billing data.
Charge Capture Suite
Charge Capture Suite
The suite of Charge Capture Controls inside Panther™ gives you unprecedented visibility into revenue management of your Cerner system – so you can stop leaking millions of dollars in missing charges. The controls let you begin the task of revenue optimization where it should begin – by auditing charge capture in your clinical applications. Without visibility into your entire EMR transaction process, you have no way of knowing if charging errors are happening before they even hit your billing system. Our Charge Controls show you these problems immediately and where to go to troubleshoot them. You can troubleshoot the system yourself or work with our Cerner-specific Revenue Cycle consultants to make corrections for you.
Patient Accounting Suite
Patient Accounting Suite
Panther’s Patient Accounting suite is designed for hospitals running Cerner’s Patient Accounting application. Our suite gives you on-demand, interactive visibility into current financial data. This suite offers access to the Average Trial Balance (ATB), ATB Trending, Discharged-Not Final Billed (DNFB), and General Ledger.
EMR Performance Suite
Introduction to Softek Panther
Continual change introduced into the system increases the risk of instability.
Discovery Audit: Measure & Adjust
Create action plan for triaged issues, adopt client’s change control process, coordinate or take action, validate and compare Discovery Audit reports.
Discovery Audit: Section 5 - Where to Begin for Application Analysts
Learn how to use Section 5 of the Discovery Audit to troubleshoot application issues.
Understanding Millennium Message Logs
Why message logs are important, how they’re created, where to find them, what they contain and how they behave.
Understanding IBM MQ
IBM WebSphere MQ, which is often referred to simply as "MQ" by users, is IBM's Message Oriented Middleware offering. This course covers the architecture of IBM MQ.
Message Logs Control
The Message Logs control is used to view Message Logs written to by each server.
Desktops allow you to have multiple controls displayed in the application workspace.
The Queues control is used to manage and monitor the message queues used by the Cerner Millennium system.
Alerts, sensor setup, notifications, proactive response vs. reactive response and certification summary.
Panther Mobile Apps
How to use the three Panther mobile apps - Cycler, Events, and reQueuer.
Day One goals and objectives, understanding the Panther Management Reports, understanding the Discovery Audit structure and how to triage a Millennium© system with a Discovery Audit.
Create Custom Filters in Panther Controls
Learn to create custom filters in Panther controls.
Create Custom Views in Panther Controls
Learn to create custom views in Panther so you can see only the information that is important to you.
Learn to manage the Cerner Millennium® domains that exist within Panther by adding and repairing domains.
Cycle Groups Control
The Cycle Groups control allows you to define cycling settings for multiple servers at one time to be used whenever that group of servers needs to be cycled.
Notification History Control
The Notification History control shows all notifications sent by Panther.
Cycle Schedules Control
The Cycle Schedules control gives users access to Automated Cycle Schedules. From this page, a user can create, remove, modify, copy, or enable/disable cycle schedules.
Tablespace Projection Control
The Tablespace Projection control allows you to see data previously collected by Panther regarding the amount of space used by and allocated to Oracle® tablespaces.
Current Events Control
The Current Events control provides a view of ongoing events Panther has detected within a domain.
The Interfaces control is used to monitor the interface processes that run on the back end. Interfaces are domain specific in Panther.
Favorite Logs Control
The Favorite Logs control is a part of Message Logs. It exists to provide a node-independent view of Message Logs and a quick way to access commonly reviewed logs together.
HL7 Loader Control
The HL7 Loader control provides access to read HL7 messages.
ESI Logs Control
The ESI Logs control is used to view External Service Inbound (ESI) log entries in the database.
Learn to manage suspensions of domains, nodes, notifications, and proactive actions.
iBus Logs Control
The iBus Logs control gives users access to view log files stored on iBus servers defined in Foreign System Setup for the domain.
Oracle Query Control
The Oracle Query control gives users access to issue queries against the Oracle® instance defined in Foreign System Setup for the domain.
The Configurations control is used to manage the configurations of server processes that run on the application nodes.
The Servers control is used to manage the server processes that run on the back end.
The Services control shows a list of all currently registered services. This view provides information such as current connections and messages.
Foreign System Setup
The Oracle® Connection Setup allows you to configure the connection string used by Panther to access the Oracle® database on a per-domain basis. Node Connection Setup allows you to configure the credentials used to connect to a domain's nodes in order to access their RTMS timer data.
Audit Logs Control
The Audit Log shows an electronic audit trail of user interactions with the system. All interactions with IBM WebSphere® MQ, Millennium Server Control, Panther Management, and Open Engine are audited. Any login attempts are recorded and Panther User Management privilege changes.
Action History Control
The Action History control shows all actions on the system. Actions are either IBM MQ Message Replay actions or Server Cycler actions.
Using Panther Management Reports
The Management Reports document high-level metrics concerning the availability of important areas within Cerner Millennium® system. This documentation is offered with both Summary and Event Analysis reports to make identifying trending data easier. The data presented in these reports is based on event data obtained from the Panther sensors, stored in the Panther database.
Critical Performance Summary
This summary report provides a high-level view of the system over a period of time. The report provides data related to Connection Count Limits, Underserviced Servers, Server Restarts, Thrashing Servers, and Concurrent Ops Jobs.
Ops Job Concurrency Event Analysis
Ops Job Concurrency events represent situations where ops jobs running concurrently for the same template ID or within the same domain exceed the defined threshold. This report provides daily and historic event information that will help identify when these template IDs or domains were exceeding their concurrency thresholds.
Server Restart Event Analysis
Server Restart events are related to servers that restarted following an abnormal termination. This report provides daily and historic event information that will help identify these issues and trends. Building on the Server Restart sensor, found under the Millennium sensors, which generates short term reports of no more than one week, this report will capture the restart activity on going.
Chart Server Event Analysis
The Chart system is Millennium's way of producing patient information in printed form. The Chart Event Analysis Report provides trend graphs of backlogs and stalls experienced by Millennium Chart Servers. This information may prove invaluable in diagnosing the causes of issues and preventing slowdowns in the system in the future.
Interfaces Event Analysis
Millennium interacts with foreign systems using interfaces. Any time that these interfaces fail to perform properly can result in long wait times for Millennium users. By providing trend graphs of backlogs and stalls experienced by Millennium Interfaces, the Interface Event Analysis Report provides valuable data which can be used to prevent future interface backlogs and stalls.
Millennium Session Analysis (RTMS)
Millennium Session Analysis (RTMS) The Millennium Session Analysis report documents machines connecting to Millennium. This report provides daily and historic event information that will help identify usage and performance of Citrix and WAS servers.
Queuing Performance Spreadsheet (QPS)
The Queuing Performance Spreadsheet (QPS) Report gives an analysis of the amount of queuing that is happening within the Cerner Millennium® system. The QPS spreadsheets will provide granular information that will help identify issues and trends that may affect the performance of the Millennium system and the impact of the system on end users.
RRD Failure Summary Report
The RRD Failure Summary Report documents events related to RRD failures as detected by Panther. This report provides daily and historic event information that will help identify issues and trends related to RRD.
Cycle Usage Report
The Cycle Usage Report documents the usage of the Panther system to cycle Millennium servers.
This report is a summary of all Panther usage over a period of time.
Sensor Notifications Report
The Sensor Notifications Report documents when Panther notified the IT staff of information that can be actionable. This report provides daily and historic notification volumes to illustrate the work effort needed to maintain the Millennium system. This report can help identify the IT staff’s dependence on being notified at the right time for the right situation in order to mitigate risk to patient care.
System Availability Summary
This System Availability Summary report documents high-level metrics concerning the availability of important areas within the Cerner Millennium system. This report provides daily and historic event information that will help identify availability issues and trends within the system.